Return & Refund Policy

At ununitek.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully to understand your rights and our obligations.

1. Returns

Eligibility for Returns

• Items must be returned within 30 days of the purchase date.
• Items must be unused, in their original packaging, and in the same condition that you received them.
• Proof of purchase (e.g., receipt or order confirmation) is required.

Non-Returnable Items

• Gift cards
• Sale items (unless damaged or defective)
• Personalized or custom-made items

How to Initiate a Return

• Contact our customer service team at [Your Contact Email] with your order number and reason for return.
• Our team will provide you with a return authorization number and instructions on how to return your item.

Shipping

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

2. Refunds

Refund Process

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within 7-10 business days.

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account or credit card statement.
• Then contact your bank or credit card company. It may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at Contact@ununitek.com].

3. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Your Contact Email] with your order number and details of the defect or damage.

4. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately atContact@ununitek.com
• with your order number and a description of the issue. We will arrange for a replacement or refund as quickly as possible.

5. Sale Items

• Only regular-priced items may be refunded. Sale items cannot be refunded unless they are damaged or defective.